In the unlikely event of a spa fault, we have support of service agents throughout New Zealand to service our pools. For servicing, the spa needs to be positioned in a way to allow access to all panels (you may be liable for additional labour and/or travel costs if this is not possible).

The Spa Pool Acrylic The shell is covered by the manufacturer’s warranty for 5 years from the date of purchase, against failure in: structure and material due to faulty workmanship or materials, provided that the installation, use and maintenance have been carried out in accordance with normal practice according to our recommendations.

Components Components are covered by the manufacturer’s warranty for 2 years from the date of purchase, provided they are used under the terms of the manufacturer’s warranty. (Heating elements are not covered under this warranty against corrosion due to water imbalance).

Electrical Connection All electrical connections must be carried out by a qualified electrical contractor. Failure to do so will immediately VOID this warranty. Happy Kiwi reserves the right to ask for proof that the spa has been installed by a qualified electrical contractor.

Warranty Exclusions This warranty does not extend to wear and tear or damage resulting from accident, misuse, negligence or incorrect chemical maintenance of the Spa.

That the spa has been maintained and the water chemically treated according to sound and well established methods and abrasive cleaners have not been used on the pools surfaces. This warranty is not transferable and is only valid to the original purchaser.

That the spa must not be left empty in direct sunlight as this will result in damage to the spa surface and fittings. The warranty shall be invalid if the spa is damaged by earth or ground-fill movement, act of God, by accident, or by intentional, reckless negligent acts of any person, acts of aggression.

In no event shall Happy Kiwi, it’s employees, be liable for injury to any person for any claim of damage, however it may arise.

The spa cannot be altered or modified from its original state or this could result in the warranty becoming void. All servicing and repairs are to be carried out by Happy Kiwi authorised service agents.

This warranty does not include all commercial installations, eg hotels, motels, sports clubs etc and only applies to original purchaser and cannot be transferred. If any such defects appear or occur the Purchaser shall inform Happy Kiwi in writing within 7 days of such defect. Any such notice is required to set out the exact nature of the defect and the circumstances in which it was noticed. You can notify Happy Kiwi via

Damage If your goods are lost or damaged in transit, please contact us immediately and we will advise you of your con-note number and how to claim on the freight company directly. If there is visible damage when you receive the goods, please note this on the delivery docket it will assist you in the event of a claim.

Replacement Policy The buyer must check the item immediately and report any damages or faults to Happy Kiwi 2018 Ltd by email within 48 hours of receiving the item. Happy Kiwi Ltd reserves the right to refuse claims that are made after this time frame. Photos or other forms of evidence may be requested from the buyer as proof of damage.

Happy Kiwi 2018 Ltd is liable for sending the replacement item back to the buyer, except in the case that the returned item is tested and found not faulty or not in the same condition that the buyer reported. In which case, the buyer will be required to pay for return postage costs and the item will be sent back at the buyers expense. Products must be returned with all accessories including original packaging materials, cartons and boxes.

Refund Policy Refunds will be offered on items that cannot be repaired or at Happy Kiwi 2018 Ltd’s discretion. Refunds will not be offered if the buyer changes their mind, or if the item is “not what you expected”. In the unlikely event the spa pool needs to be replaced, the purchaser has to return the spa pool to Happy Kiwi 2018 Ltd, 31/3 Ben Lomond Cres, Pakuranga, Auckland.

Limitations This warranty is the only warranty offered by Happy Kiwi 2018 Ltd and excludes any other implied or oral undertakings. Except as described above, this warranty does not cover defects or damage due to normal wear and tear, improper installation, alteration with Happy Kiwi 2018 Ltd’s Spas prior written consent, acts of God, accident, misuse, abuse, commercial or industrial use, use of an accessory not approved by Happy Kiwi 2018 Ltd, failure to follow Happy Kiwi’s pre-delivery instructions in the owner’s manual or repairs made or attempted by anyone other than an authorized representative of Happy Kiwi.

Happy Kiwi’s employees will not be liable for any incidental or consequential loss or injury. Happy Kiwi 2018 Ltd will not be liable for costs associated with but not limited to building alterations, removal costs, delivery costs, or labour costs associated with the replacement of a spa.

Important Recommendations

Genuine Happy Kiwi Filter must be used. Filter has to be cleaned weekly (a dirty filter reduces water flow, and can cause faults) – Filter must be replaced every 6 to 12 months and can be purchased by phoning 09 9480700 or email

Sanitation Ozone treatment within the pool should be used and should there be a need for additional sanitation, use only Genuine Happy Kiwi Bromine tablets to stay within warranty. Always follow instructions and these can be purchased by phoning 09 9480700 or email

Water Level Water must be above the water sensors.

NOTE: Do not leave the spa wrapped in the plastic protective cover outside in direct sunlight as it can cause damage to the acrylic surface. If the spa is not being installed immediately, it should be stored away from direct sunlight.